Telehealth Mental Health App User Experience Survey

Transform Your Mental Health App with Deep User Insights

In the rapidly growing telehealth mental health space, understanding your users' experiences is critical to retention, trust, and clinical outcomes. This Telehealth Mental Health App User Experience Survey template is designed specifically for digital mental health platforms, therapy apps, and telepsychiatry services that need to gather actionable feedback across every touchpoint of the user journey.

Why This Template Works for Mental Health Apps

Mental health app users have unique needs: they're seeking support during vulnerable moments, trusting you with sensitive personal information, and relying on your platform to connect them with the right clinician. This survey captures feedback on the dimensions that matter most—therapist matching accuracy, session video quality, scheduling flexibility, crisis support accessibility, privacy confidence, insurance integration, and overall app usability.

Whether you're a startup refining your MVP or an established platform optimizing conversion and retention, this template helps you identify friction points, celebrate what's working, and prioritize your product roadmap based on real user sentiment.

Built for Mental Health, Wellness & Telehealth Teams

This template is ideal for:

• Mental health app developers looking to improve user satisfaction and clinical outcomes
• Telehealth platforms offering therapy, counseling, or psychiatry services
• Product managers in healthtech who need to track UX metrics and feature performance
• Clinical operations teams evaluating therapist-client matching and session quality
• Customer success and support teams identifying common pain points and support needs

The survey covers essential areas including therapist fit, technical performance, ease of scheduling, crisis resource accessibility, data privacy perceptions, billing and insurance clarity, and overall usability—giving you a 360° view of the user experience.

Automate Follow-Up and Close the Feedback Loop

With Paperform, you can go beyond data collection. Use conditional logic to route responses based on satisfaction scores or specific issues, triggering personalized follow-up emails or escalations to your support team. Connect submissions to your CRM, project management tools, or analytics dashboards via Stepper (stepper.io) to automatically create tickets, update user records, or notify the right team members when critical feedback comes in.

You can also integrate with Slack, Airtable, HubSpot, or your internal tools to ensure feedback reaches the people who can act on it—fast. This turns your survey from a static form into a dynamic feedback engine that drives continuous improvement.

Privacy-First, GDPR Compliant & Scalable

Mental health feedback requires extra care. Paperform is SOC 2 Type II and GDPR compliant, with data residency controls and security features that help you handle sensitive user feedback responsibly. Customize confirmation messages to reassure respondents their feedback is confidential, and use Paperform's reporting tools or AI Insights to summarize themes and sentiment without exposing individual responses unnecessarily.

Whether you're surveying 100 beta users or 10,000 active subscribers, this template scales with your needs—no coding, no complexity, just clean feedback you can act on.