Shopping Mall Common Area Maintenance Request Form

Managing maintenance in a busy shopping mall requires careful coordination between property management, vendors, and tenants. This Shopping Mall Common Area Maintenance Request Form streamlines the entire process from initial request through vendor assignment and tenant notification.

Built specifically for shopping mall property managers, facility supervisors, and operations teams, this template helps you capture critical details like maintenance location, urgency level, preferred work windows, and affected tenants—all in one organized submission. The form intelligently routes requests based on maintenance type and coordinates with multiple vendors while keeping tenant disruption to a minimum.

Paperform makes it easy to embed this form on your property management portal or share it directly with your maintenance team. Conditional logic shows relevant fields based on the type of maintenance needed, while calculation fields help prioritize requests based on foot traffic impact and urgency.

Once submitted, connect this form to Stepper (stepper.io) to automatically notify affected tenants, assign the right vendor based on maintenance category, send calendar holds for scheduled work, and update your facility management system—all without manual back-and-forth. You can set up approval workflows for high-cost repairs and trigger different notification sequences based on whether work happens during or after mall hours.

For property management teams handling multiple retail locations, Paperform's Agency+ plan lets you duplicate this template across your portfolio while maintaining consistent processes. Integrate with your CRM, project management tools, or maintenance tracking software to keep every stakeholder in the loop from request to completion.