Shoe Repair Service Satisfaction Survey

When you're running a shoe repair business, understanding what your customers think about your craftsmanship and service is essential for growth. This Shoe Repair Service Satisfaction Survey template helps you collect detailed feedback on repair quality, value for money, and the overall customer experience—giving you actionable insights to refine your service and build loyalty.

Whether you operate a traditional cobbler shop, a mobile repair service, or a specialist restoration business, this form lets you measure satisfaction across every touchpoint: from the condition of the repair and attention to detail, through to pricing transparency and turnaround time. You'll capture what's working well and where you can improve, all in one streamlined survey.

Built for shoe repair professionals who care about their craft

This template is designed specifically for cobblers, shoe repair technicians, and small shoe service businesses that want to maintain high standards and understand customer expectations. Use it to:

• Assess repair quality and craftsmanship, including stitch work, sole replacement, polish and finishing
• Measure value perception and whether pricing aligns with the service delivered
• Track turnaround time satisfaction and identify bottlenecks in your workflow
• Identify which repair types you excel at and where training or equipment upgrades might help
• Collect testimonials and permission to use feedback in marketing

Seamless feedback collection that fits your workflow

With Paperform, you can embed this survey on your website, include it in post-service email follow-ups, or share a QR code at your counter for in-person feedback. Conditional logic tailors follow-up questions based on repair type or satisfaction level, so you're not asking irrelevant questions and customers stay engaged.

Responses flow directly into your preferred tools—whether that's Google Sheets for quick analysis, your CRM for customer service follow-up, or Slack for instant team alerts when a customer flags an issue. You can even use AI Insights to summarise recurring themes across dozens of responses, saving hours of manual review.

Automate follow-up and keep customers coming back

Once a customer submits feedback, you can trigger personalised thank-you emails, offer discount codes for their next repair, or flag low-satisfaction responses for immediate follow-up. With Stepper, you can build simple automations that route negative feedback to your service manager, update your customer database, and schedule check-in reminders—all without touching a line of code.

This survey template isn't just about collecting opinions; it's about turning feedback into loyalty, referrals and continuous improvement for your shoe repair business. Trusted by SMBs worldwide, Paperform gives you professional-grade forms with the flexibility to match your brand and the integrations to power your workflows.