Restaurant Food Quality Complaint Form

Running a restaurant means dealing with the occasional food quality concern—and how you handle those moments can make or break customer trust. This Restaurant Food Quality Complaint Form gives your guests a clear, respectful way to report issues with their meal, while giving your management team the structured information they need to respond quickly and improve operations.

Whether it's an undercooked dish, incorrect order, allergen concern or potential health issue, this template captures all the essential details: order information, meal specifics, photos of the problem, and an optional health concern flag that alerts your team to prioritize follow-up. Customers can describe what went wrong in their own words, rate the severity, and indicate whether they'd like a response—so you're not guessing what matters most.

For restaurant owners, managers and hospitality professionals, Paperform makes it easy to embed this complaint form on your website, include it in post-visit emails, or share via QR code at the table. Every submission lands in your inbox with full context, and you can use Stepper (stepper.io) to automatically route urgent complaints to the right manager, create tasks in your operations system, or trigger follow-up emails based on complaint type. If you need formal acknowledgment or resolution agreements, Papersign (papersign.com) lets you send eSignature documents directly from the complaint record.

This template is built for cafes, fine dining restaurants, fast-casual chains, catering companies and any food service business that wants to turn complaints into opportunities for service recovery and continuous improvement. It's professional, mobile-friendly and fully customizable to match your brand and internal workflow.