Restaurant Customer Satisfaction Survey

Elevate Your Restaurant's Dining Experience with Customer Feedback

Understanding what your diners think is the key to running a successful restaurant. This Restaurant Customer Satisfaction Survey template helps you capture detailed feedback on every aspect of the dining experience—from food quality and service speed to ambiance and dietary accommodations.

Whether you run a casual café, fine dining establishment, or fast-casual eatery, this template makes it easy to collect actionable insights that drive real improvements. With rating scales, open-ended feedback fields, and even photo uploads for meal presentation, you'll get the full picture of what's working and what needs attention.

Why This Template Works for Restaurant Owners

Built specifically for hospitality professionals, this survey covers all the touchpoints that matter: taste and presentation, server attentiveness, wait times, cleanliness, atmosphere, and how well you accommodate special dietary needs. The combination of quantitative ratings and qualitative feedback gives you both the data and the context you need to make informed decisions.

The visual design is warm and inviting—matching the tone your guests expect from a hospitality brand—while the structure ensures you get complete, honest responses without overwhelming diners.

Automate Your Feedback Loop

Once responses start coming in, you can use Stepper to automate what happens next. Route negative feedback to management for immediate follow-up, send high scores to your marketing team for testimonials, or log every submission into your CRM or Google Sheets for trend analysis. You can even trigger personalized thank-you emails or discount codes based on satisfaction scores.

With Paperform's AI Insights, you can quickly summarize open-ended comments into themes—helping you spot patterns like "slow service during lunch rush" or "amazing dessert presentation" without reading through hundreds of individual responses.

Perfect for Restaurants, Cafés, and Hospitality Brands

This template is ideal for restaurant managers, hospitality directors, and food service owners who want to stay connected to their customers and continuously improve. It's mobile-friendly, on-brand, and ready to share via QR codes on tables, receipts, or post-visit emails.

Start collecting feedback that actually drives change—and show your guests that their experience truly matters.