Landscaping Service Customer Feedback Survey

Professional Landscaping Customer Feedback Form

For landscaping companies, understanding how clients feel about your work goes far beyond simply asking "Was everything okay?" This landscaping service customer feedback survey helps you capture specific, actionable insights across every touchpoint—from the professionalism of your crew to the thoroughness of cleanup and the transparency of your pricing.

Whether you're a small landscaping business, a lawn care service, or a design‑build firm handling complex outdoor projects, this template is designed to help you measure satisfaction where it matters most: design execution, plant health, maintenance reliability, and the overall client experience.

Why landscaping businesses need structured feedback

Landscaping is personal. Clients are inviting your team onto their property, trusting you with their curb appeal and outdoor investments. A single poor interaction—a messy job site, unclear pricing, or a crew member who wasn't respectful—can damage your reputation, even if the final result looks great.

This form helps you:

• Identify service gaps before they turn into negative reviews or lost referrals
• Recognise high‑performing crew members and reward professionalism
• Improve project scoping by understanding where expectations didn't align with delivery
• Build trust by showing clients you care about their experience, not just the invoice

What this template includes

This survey covers the full spectrum of landscaping service delivery:

• Crew professionalism: Punctuality, respectfulness, communication and conduct on‑site
• Design execution quality: How well the final result matched the original vision
• Cleanup thoroughness: Whether the site was left tidy and debris‑free
• Plant selection satisfaction: Quality, health and suitability of plants used
• Maintenance schedule adherence: Timeliness and consistency of follow‑up visits
• Pricing transparency: Clarity of quotes, invoices and any change orders

Each section uses rating scales, multiple‑choice questions and open text fields so you can quantify trends and capture the nuance behind each score.

Automate follow‑up with Stepper

Once a client submits feedback, you can use Stepper to automatically route responses based on satisfaction levels. For example:

• High ratings trigger a thank‑you email and a request for a Google or Yelp review
• Mid‑range scores alert your customer service lead to follow up personally
• Low ratings create a task in your project management tool and notify the crew supervisor immediately

This ensures no feedback sits unread and every client feels heard—fast.

Built for landscapers, lawn care pros and garden designers

This template is ideal for:

• Residential and commercial landscaping companies
• Lawn maintenance and grounds care providers
• Landscape architects and design‑build firms
• Garden centers offering installation services
• Tree care and hardscaping specialists

With Paperform, you can embed this survey in post‑service emails, share it via SMS after project completion, or include it as a QR code on invoices. Responses sync to your CRM or Google Sheets, and you can view trends in real time using Paperform's built‑in analytics or AI Insights to summarise themes across dozens of submissions.

Start collecting feedback that helps you grow your reputation, retain more clients and build a landscaping business known for quality and care.