HVAC Service Customer Satisfaction Survey

Improve Your HVAC Service with Customer Feedback

Understanding your customers' experience is the key to growing a successful HVAC business. This HVAC Service Customer Satisfaction Survey template helps heating and cooling companies collect detailed feedback on every aspect of their service—from initial contact through follow-up—so you can identify strengths, address concerns quickly, and build a reputation for exceptional service.

Whether you run a small family HVAC business or manage a team of technicians across multiple territories, this survey helps you measure what matters: technician professionalism, repair clarity, pricing transparency, scheduling convenience, and follow-up quality.

Why HVAC companies choose Paperform

With Paperform's doc-style editor, you can customise this survey to match your brand—add your logo, adjust questions for specific service types (installation, maintenance, emergency repair), and create a professional experience that reflects the quality of your work. The form looks great on any device, so customers can respond right after service while details are fresh.

Use conditional logic to show follow-up questions based on satisfaction scores, automatically flag low ratings for immediate attention, and route responses to the right team member. Connect your survey to your CRM, project management tool, or Google Sheets via native integrations or Stepper workflows to keep customer feedback flowing directly into your operations.

For HVAC businesses that want to close the loop faster, you can even pair this survey with Papersign to collect feedback and secure service agreements or warranty acknowledgments in one seamless experience.

This template is designed for HVAC contractors, service managers, and customer experience teams who understand that great service starts with listening. Trusted by small and medium HVAC businesses looking to stand out in a competitive market, Paperform makes it easy to collect, analyse, and act on customer feedback—no technical skills required.