Grocery Delivery Service Expansion Research Survey

Planning to expand your grocery delivery service? Understanding customer preferences and expectations is crucial for success. This comprehensive market research survey template helps you collect valuable insights about product demand, delivery preferences, subscription models, and quality standards.

What makes this template essential for grocery delivery businesses:

This survey is designed specifically for food retailers, online grocery platforms, and delivery service providers looking to validate expansion opportunities or refine their service offering. Whether you're launching in a new market, adding product categories, or testing subscription models, this template captures the data points that matter most.

Key areas covered:

• Product category demand: Identify which grocery categories customers want delivered—fresh produce, meat & seafood, pantry staples, prepared meals, specialty items, and more
• Delivery window preferences: Understand when customers want their groceries, from same-day to scheduled weekly slots
• Subscription model interest: Test appetite for subscription plans versus pay-per-order, including willingness to pay and desired commitment levels
• Quality expectations: Gauge standards for product freshness, packaging, substitution policies, and overall service quality
• Demographic and shopping behavior: Capture household size, current shopping habits, and pain points with existing solutions

Why Paperform for grocery delivery research:

With Paperform's conditional logic, you can tailor follow-up questions based on responses—showing subscription pricing only to interested respondents, or diving deeper into specific product category preferences. The doc-style editor lets you add images of product examples, embed videos explaining your service concept, and create a survey that feels on-brand rather than clinical.

Use AI Insights to quickly summarize hundreds of responses into clear themes and actionable recommendations. You can identify demand patterns by region, spot common quality concerns, and understand which delivery windows will require the most capacity—all without drowning in spreadsheets.

Once you've validated your expansion strategy, connect this survey to your CRM via Stepper workflows to automatically segment high-intent respondents for beta testing or early access programs. Paperform integrates seamlessly with your existing marketing and product tools, so insights flow directly into decision-making.

Trusted by food retailers, delivery platforms, and e-commerce brands worldwide, this template helps you move from market research to confident expansion with real customer data backing every decision.