Government Website Usability Feedback Form

Government websites serve as critical touchpoints between public institutions and the communities they serve. When these digital platforms fall short on usability, accessibility, or functionality, citizens need a clear, accessible way to report issues and suggest improvements.

This Government Website Usability Feedback Form is designed specifically for public sector organizations looking to maintain high standards of digital service delivery. Whether you're managing a municipal website, state portal, or federal agency platform, this template helps you capture detailed feedback about technical issues, accessibility barriers, and user experience problems.

Why this template works for government organizations:

Citizens can report broken links, accessibility compliance issues (WCAG violations), mobile responsiveness problems, and content gaps in a structured format that includes screenshots, URLs, and device information. The form uses conditional logic to collect the right details based on the type of issue, making it easier for your web team to prioritize and resolve problems quickly.

Streamline your feedback workflow with Paperform:

This template includes file upload fields for screenshots and error messages, dropdown menus for categorizing issues by severity, and open-ended fields for detailed descriptions. You can embed this form directly on your .gov website, ensuring it meets the same accessibility standards you're trying to uphold.

Connect with Stepper to automate your response process: Route high-priority accessibility issues to your compliance team, create tickets in your project management system, and send automated acknowledgments to citizens who take the time to report problems. Stepper helps you turn every submission into an actionable workflow without writing code.

For government teams committed to digital equity and transparent public service, Paperform provides a SOC 2 Type II compliant, secure platform for collecting citizen feedback. Build trust with your community by making it easy for them to help you improve your digital presence.