Field Service Management System Support Request

Streamline Field Service Management Support with Paperform

When your field service management system experiences technical issues, downtime directly impacts technician productivity, customer satisfaction, and revenue. This Field Service Management System Support Request template helps IT teams and service operations managers quickly capture, triage, and resolve critical FSM platform issues—from technician scheduling errors to mobile app crashes.

Built for IT Support Teams Managing Field Operations

Whether you're supporting a team of 10 or 500 field technicians, this template helps you:

• Capture detailed issue context including system modules affected, error messages, and business impact
• Route tickets intelligently based on issue type and severity
• Prioritize by urgency to address revenue-impacting problems first
• Escalate to service operations managers when scheduling or routing logic breaks down
• Track recurring problems like inventory sync failures or mobile app performance issues

The form collects all the information your support team needs upfront—reducing back-and-forth emails and accelerating time to resolution.

Common FSM Issues This Template Addresses

Field service platforms are complex systems with many moving parts. This template is specifically designed to handle:

• Technician scheduling errors - double bookings, skill mismatches, availability conflicts
• Work order routing issues - incorrect assignments, territory logic failures, optimization problems
• Mobile app problems - login failures, offline sync issues, form submission errors, GPS tracking
• Parts inventory synchronization - stock level discrepancies, allocation errors, warehouse sync delays
• Reporting and dashboard issues - data accuracy, performance problems, export failures

Automate Your Support Workflow with Stepper

Once a support request is submitted, you can use Stepper to automatically route tickets to the right support specialist, create issues in your project management tool, notify service operations managers of critical problems, and keep requesters updated throughout the resolution process—all without manual copying and pasting.

Who This Template Is For

This template is ideal for:

• IT support teams managing field service platforms like ServiceTitan, FieldEdge, Jobber, or custom FSM solutions
• Service operations managers who need visibility into system issues affecting dispatch and scheduling
• System administrators responsible for FSM platform health and performance
• Field service companies in HVAC, plumbing, electrical, telecommunications, and other service industries

Get your field service management support requests organized, prioritized, and resolved faster with Paperform's intelligent form builder.