Feature Adoption Tracking Survey

Drive Feature Adoption with User Insights

Understanding how your users interact with your features is critical to product success. This Feature Adoption Tracking Survey helps SaaS teams gather actionable feedback on feature usage, identify adoption barriers, and uncover training opportunities that drive engagement.

Whether you're a product manager looking to validate your roadmap, a customer success team measuring onboarding effectiveness, or a startup founder trying to understand what resonates with users, this template gives you the structured feedback you need to make data-driven decisions.

Why Feature Adoption Tracking Matters

Simply shipping features isn't enough—you need to know if users are actually adopting them, finding value in them, and using them correctly. This survey helps you:

• Measure usage frequency across different features and user segments
• Understand perceived value to prioritize development efforts
• Identify knowledge gaps that training or documentation can address
• Spot friction points that prevent full adoption
• Segment users by experience level and needs

Built for SaaS Teams Who Move Fast

Paperform makes it easy to deploy this survey directly to your users via email campaigns, in-app links, or embedded on your help center. With conditional logic built in, the survey adapts based on user responses—asking follow-up questions only when relevant, keeping the experience smooth and completion rates high.

Once responses start flowing in, use AI Insights to automatically summarize themes across hundreds of responses, identifying common pain points and feature requests without manual analysis. Connect your survey to your product management tools via Stepper to automatically create tickets, update roadmaps, or trigger follow-up workflows based on feedback patterns.

Perfect for Product Teams, Customer Success, and Founders

This template works beautifully for SaaS companies at any stage—from early-stage startups validating product-market fit to scale-ups optimizing their feature set for different user personas. Customer success teams can use it during check-ins, product managers can deploy it after feature launches, and growth teams can identify expansion opportunities within the existing user base.

Get started in minutes, customize the questions to match your product's features, and start gathering the insights that drive meaningful product improvements.