Email Security Gateway Support Request

Streamline Your Email Security Support with Paperform

Email security is critical for protecting your organization from threats, but when spam filters misfire, phishing simulations cause confusion, or encryption fails, your IT team needs a clear, organized way to triage and resolve issues fast.

This Email Security Gateway Support Request template helps IT support teams, security operations centers, and managed service providers capture detailed information about email security incidents in one structured submission. Whether you're dealing with legitimate emails caught in spam filters, failed phishing awareness tests, S/MIME certificate issues, or suspicious messages that bypassed detection, this form ensures your messaging security team has everything they need to investigate and escalate appropriately.

Why Paperform for IT Support Forms

Paperform gives IT teams a professional, branded support experience that doesn't feel like a clunky ticketing system. The doc-style editor lets you blend instructions, screenshots, and form fields into a single flowing experience, while conditional logic shows relevant fields based on issue type—reducing confusion and speeding up resolution.

Connect submissions directly to your ticketing system, Slack channels, or project management tools using Stepper (stepper.io) to automatically route high-priority security escalations to the right team, create tickets in your ITSM platform, and keep stakeholders updated without manual handoffs. For security-conscious organizations, Paperform's SOC 2 Type II compliance and data residency controls ensure support requests are handled with the same rigor as the incidents themselves.

Perfect for internal IT support portals, MSP client intake, security operations workflows, and compliance-driven environments where email security incidents need documented, auditable processes.