Dry Cleaning Customer Satisfaction Survey

Running a successful dry cleaning business means delivering spotless results and exceptional service every time. This Dry Cleaning Customer Satisfaction Survey helps you collect honest feedback about cleaning quality, stain removal, garment handling, pickup and delivery convenience, turnaround times, and pricing transparency—so you can continuously improve the customer experience.

Whether you're a traditional dry cleaner, a modern eco-friendly cleaning service, or a pickup-and-delivery operation, understanding what your customers think is essential. This template covers everything from the condition of returned garments to staff professionalism, making it easy to identify what's working and where you can level up.

Why use Paperform for your dry cleaning survey?

Paperform makes it simple to create professional, on-brand surveys that reflect your business. You can customise questions, add your logo, match your colour scheme, and embed the survey on your website or share it via email and SMS. Responses are collected in real time, and you can use AI Insights to quickly summarise trends across hundreds of responses—spotting patterns in stain removal success, delivery feedback, or pricing concerns without manually reading every answer.

Plus, with Paperform's native integrations, you can automatically send survey responses to your CRM, trigger follow-up emails for unhappy customers, or log feedback in Google Sheets for your team to review. If you want to take it further, connect this survey to Stepper (stepper.io) to create automated workflows—like assigning service recovery tasks when a customer rates their experience poorly, or sending thank-you discounts to your most satisfied clients.

This template is perfect for dry cleaners, laundromats, garment care specialists, uniform rental services, and hospitality linen providers looking to build customer loyalty and improve operational quality through regular feedback.