Cryptocurrency Exchange Dispute Form

When disputes arise on cryptocurrency exchanges—whether it's a frozen account, failed transaction, or disagreement over platform terms—having a clear, structured way to document and escalate your case is critical. This Cryptocurrency Exchange Dispute Form template helps you submit a comprehensive dispute resolution or mediation request directly to the exchange or third-party arbitrator.

Designed for crypto traders, investors, and fintech users navigating the complex world of digital assets, this form captures all the essential details: transaction IDs, wallet addresses, platform terms of service acknowledgments, account freeze circumstances, and your desired resolution. Whether you're dealing with a major exchange platform or a newer DeFi service, this template ensures you present a professional, evidence-backed case.

Built on Paperform, this template offers conditional logic to tailor questions based on dispute type, file upload fields for transaction records and screenshots, and secure data handling that meets SOC 2 Type II compliance standards. You can embed the form on your support site, share it via email, or use it internally for customer service teams managing escalations.

For exchanges and fintech platforms, this form can be connected to Stepper (stepper.io) to automatically route disputes to the right department, notify legal or compliance teams, log cases in your CRM or project management tool, and trigger acknowledgment emails to users—keeping resolution timelines transparent and efficient.

For traders and users, this template provides a clear, professional way to document your case and ensure nothing gets lost in email chains or support ticket systems. Whether you're seeking account reinstatement, transaction reversal, or formal arbitration, you'll have a structured record of your dispute from day one.