Commercial Cleaning Service Client Satisfaction Survey

Professional Commercial Cleaning Service Satisfaction Survey Template

Running a commercial cleaning service means delivering consistent quality across multiple locations, often outside regular business hours. This Commercial Cleaning Service Client Satisfaction Survey helps you capture detailed feedback from clients about every aspect of your service delivery—from the reliability of your after-hours teams to green cleaning compliance and account manager responsiveness.

Built for the Commercial Cleaning Industry

This template is designed specifically for cleaning service providers serving office buildings, retail spaces, healthcare facilities, and multi-location businesses. It helps you:

• Track quality consistency across different locations and shifts
• Measure after-hours reliability when your team works outside client business hours
• Assess green cleaning compliance and environmental responsibility
• Evaluate account manager responsiveness and relationship quality
• Identify improvement areas before clients consider switching providers
• Gather testimonials from satisfied clients for marketing purposes

Why Paperform for Cleaning Service Surveys

Paperform makes it easy to create professional, branded surveys that reflect your commitment to quality service. The intuitive doc-style editor lets you customize questions, add your logo, and match your company colors—all without any coding knowledge.

Submissions automatically flow into your CRM, Google Sheets, or project management tools, so your operations team can respond quickly to concerns. Use conditional logic to route urgent complaints directly to management, and set up automatic thank-you emails for positive feedback.

With AI Insights, you can quickly analyze responses across multiple properties to spot trends—like specific locations that need additional training or equipment upgrades. This data-driven approach helps you retain clients and win new contracts by demonstrating your commitment to continuous improvement.

For cleaning companies managing multiple clients, Stepper (stepper.io) can automate follow-up workflows—creating support tickets for low scores, scheduling manager check-ins for key accounts, or updating client records with satisfaction metrics automatically.

Whether you're a small local cleaning service or a regional commercial cleaning company, this template helps you maintain the high standards that keep clients coming back year after year.