Colombian Consumer Complaint Form

Streamline Consumer Complaint Filing in Colombia with Paperform

Filing a consumer complaint with the Superintendencia de Industria y Comercio (SIC) in Colombia requires detailed information about the business, the product or service in question, and a clear record of the issue. This Colombian Consumer Complaint Form template is designed specifically for Colombian consumers, legal representatives, consumer protection organizations, and businesses managing customer escalations.

Built for Colombian Regulatory Compliance

This form captures all essential information required by SIC, including business RUT (Registro Único Tributario) numbers, NIT identification, product or service details, transaction evidence, and a detailed complaint narrative. Whether you're a consumer seeking resolution or a business documenting complaints for regulatory reporting, this template ensures you gather the right information in the right format.

Professional Data Collection for Legal Documentation

The form includes conditional logic to adapt based on complaint type—whether it's related to products, services, warranty issues, or misleading advertising—ensuring you only ask relevant questions. With file upload fields for supporting evidence (receipts, contracts, correspondence), you can build a complete case file ready for submission to SIC or internal escalation.

Automate Your Complaint Workflow with Stepper

Connect this form to Stepper to automatically route complaints based on severity, create case files in your CRM or legal management system, notify relevant departments, and track resolution timelines. For businesses, this creates a transparent audit trail that demonstrates compliance with Colombian consumer protection regulations.

This template is ideal for consumer advocacy groups, legal services firms, retail businesses, eCommerce platforms, and any Colombian business that takes customer satisfaction and regulatory compliance seriously. Paperform's secure, SOC 2 Type II compliant infrastructure ensures sensitive consumer data is protected throughout the complaint process.