Coffee Shop Customer Feedback Form

Running a successful coffee shop means staying on top of customer experience—from drink quality and barista service to wait times and overall atmosphere. This Coffee Shop Customer Feedback Form helps café owners and managers collect structured feedback, resolve issues quickly, and turn unhappy customers into loyal regulars.

Whether you're running an independent coffee shop, a small chain, or a café inside a bookstore or coworking space, this template makes it easy to capture order details, identify service gaps, and offer immediate resolution through free drink vouchers or other perks.

Why Coffee Shops Need a Customer Feedback Form

Customer feedback is your direct line to what's working and what needs attention. This form helps you:

• Identify recurring quality issues with specific drinks, baristas, or rush-hour service
• Resolve complaints quickly before they turn into negative reviews
• Reward honest feedback with vouchers or loyalty perks that bring customers back
• Track patterns across locations, shifts, or menu items to improve operations

With Paperform's conditional logic, you can tailor follow-up questions based on the type of feedback—so customers who had a great experience get a different path than those reporting a problem.

What This Template Includes

This coffee shop feedback form captures:

• Order details (date, time, location)
• Barista or staff member name
• Drink or food item ordered
• Quality ratings for taste, temperature, and presentation
• Wait time feedback
• Service experience and atmosphere ratings
• Open-ended feedback for suggestions or complaints
• Optional contact info for follow-up
• Automated free drink voucher offer for customers who report issues

You can customize the form to match your café's branding—add your logo, use your brand colors, and even embed it directly on your website or share it via QR codes on receipts or table tents.

Automate Follow-Up and Issue Resolution

Paperform integrates with tools like Google Sheets, Airtable, Slack, and your CRM, so you can:

• Send Slack alerts when a customer reports a negative experience
• Log feedback in a central spreadsheet for weekly review
• Trigger email follow-ups with personalized apologies and voucher codes
• Route high-priority complaints to managers via Stepper workflows

You can also use Paperform's built-in email notifications to send custom voucher codes or discount links instantly after submission, turning a complaint into a second-chance visit.

Perfect for Independent Coffee Shops, Cafés, and Small Chains

This template is designed for:

• Independent coffee shops and espresso bars
• Café owners and managers focused on customer retention
• Baristas and shift leads who want to improve team performance
• Small café chains or franchises tracking quality across locations
• Food and beverage entrepreneurs building a loyal community

With Paperform, you get a professional, mobile-friendly feedback form that feels like part of your brand—not a generic survey tool. Start turning feedback into actionable insights and stronger customer relationships today.