Co-op Membership Satisfaction Survey

Build stronger co-op communities with member feedback

Your cooperative thrives when members feel heard and valued. This Co-op Membership Satisfaction Survey is designed specifically for food co-ops, housing co-ops, worker co-ops, and community cooperatives looking to understand what's working—and where there's room to grow.

Why this template works for cooperatives

Co-ops are built on democratic principles and member engagement, which means feedback isn't just nice to have—it's essential to your governance model. This template helps you measure satisfaction across the dimensions that matter most: product selection, pricing competitiveness, the real value of membership benefits, staff expertise, facility experience, and opportunities for members to get involved.

What you can measure

The survey covers six core areas that directly impact member retention and engagement:

• Product variety and selection – Are you stocking what members actually want?
• Pricing competitiveness – How do members perceive your value compared to alternatives?
• Member benefits – Are discounts, events, and perks delivering real value?
• Staff knowledge and helpfulness – Is your team creating a welcoming, informed experience?
• Facility organization and cleanliness – Does your space reflect co-op values and make shopping easy?
• Community engagement – Are members finding meaningful ways to participate and connect?

Turn feedback into action with Paperform

This survey is built in Paperform, so you get more than just answers—you get insights you can act on. Use conditional logic to ask follow-up questions based on low ratings, collect detailed suggestions, and route feedback to the right internal teams. With AI Insights, you can automatically summarize open-ended responses into themes and actionable recommendations, saving hours of manual review.

Once submissions start rolling in, connect your survey to Stepper to automate what happens next. Send low-satisfaction responses to your board or member services team, trigger follow-up emails to members who want to get more involved, or log trends in your project management tool—all without manual data entry.

Built for member-driven organizations

Whether you're a neighborhood food co-op with 500 members or a regional network with thousands, this template gives you a professional, easy-to-complete survey that respects your members' time while gathering the depth of feedback you need to make informed decisions. Customize the questions, adjust the rating scales, add your branding, and deploy across email, your member portal, or in-store QR codes.

Co-ops are strongest when members have a voice. Make it easy for them to share theirs.