Airbnb Guest Experience Survey

Running a successful Airbnb property relies on understanding your guests' experiences and continuously improving your offering. This Airbnb Guest Experience Survey template helps vacation rental hosts and property managers gather detailed, actionable feedback across every touchpoint of the guest journey—from booking to checkout.

Whether you manage a single property or an entire portfolio, this template captures insights on check-in ease, property cleanliness, amenity accuracy, host responsiveness, neighborhood safety, and value for money. The structured format makes it simple to identify patterns, address concerns quickly, and highlight what's working well in your reviews and marketing.

Perfect for vacation rental hosts, Airbnb Superhosts, property management companies, and hospitality teams who want to maintain high ratings, improve guest satisfaction, and build a reputation for exceptional stays. Use responses to refine your welcome guide, adjust cleaning protocols, update listing descriptions, or even automate follow-up thank-you messages based on ratings.

Paperform makes it easy to brand the survey to match your property style, embed it in post-stay emails, or send via SMS. With conditional logic, you can ask follow-up questions only when needed—like requesting details if a guest rates cleanliness poorly. Integrate with your CRM, Google Sheets, or project management tools to keep feedback organized and track improvements over time. For property managers handling multiple locations, you can even use Stepper (stepper.io) to route feedback to the right team member or trigger maintenance requests automatically based on survey responses.