Billing & Payments

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Can I customize my invoices and receipts?
Paperform allows you to customize the details of future invoice receipts. To get started, navigate to your Billing Settings and click on the button labeled "Go to Billing Portal".
How are changes to my plan billed and charged; do I only pay the difference?
If you make a change to your paid Paperform subscription, you only pay the difference and don't forfeit any charges already made toward your subscription. This does not include cancellations, only changes in plan type and length.
How do I add a Tax ID?
If you're a paying customer, we require you to provide a tax ID from your region. Here's how to add a tax ID.
How do I cancel my Subscription?
You can cancel your Paperform or Papersign subscriptions in your Account Settings.
How do I make changes to my Paperform plan?
You can make changes to your Paperform plan via Billing in your account settings.
How do I reactivate my subscription or reinstate my account?
You can always reactivate your account if your trial has expired or your subscription was cancelled.
How do I upgrade or downgrade my paid plan?
Looking to change up your current subscription? You're in luck, the process has never been easier. Follow our instructions to get started with the switch.
In what currency are Paperform customer subscriptions and fees charged?
Paperform customer subscription and fee charges are made in USD.
Is it possible to have receipts sent to a different email address than mine?
By default, invoice receipts are sent to your account's email. If you'd like to change where receipts are sent, you have two options.
Sales Tax on Paperform Subscriptions
This article will help you understand how taxes are applied to your Paperform bill in your jurisdiction. A jurisdiction is any government defined area with individual tax regulations - it could be a country or a state, or even a city.
What can I add on to my plan?
Paperform Platform plans include generous limits out of the box, but a few things can be extended with an add-on if you need more capacity.
What is Paperform's refund policy?
You can find Paperform's Refund Policy at https://paperform.co/terms/
What is the difference between legacy pricing and the Platform pricing?
Paperform is evolving. We're bringing Paperform, Papersign, and Stepper together as a unified platform, so forms, e-signatures, and workflow automation work as one connected experience instead of three separate purchases.
What payment methods can I use to pay for my Paperform subscription?
You can make payment to purchase and continue to pay for a Paperform subscription plan by making payment with credit or debit card, Google Pay, or ACH, SEPA, iDEAL, and Bancontact bank transfers.
Where can I find Paperform's W9 form or tax information?
Paperform is US based company, and we do provide W9 information on request. See our Trust Centre for more information at https://paperform.co/trust/
Where can I find and download my Paperform plan receipts?
You can access, view, and download your Paperform Receipts via your Account Settings in the Paperform Dashboard which can be found at https://paperform.co/account/receipts