As per our T&C's refund policy, Paperform will only provide a refund if you request to cancel your Subscription within the first seven days of your initial Subscription Period with Paperform, by selecting the ‘Cancel Account’ option in the Billing section of your Account Settings, or by reaching out to us at firstname.lastname@example.org.
After the seven day refund period, we only provide refunds in the event that you are unable to use or access all or a material part of the Website or Services for a prolonged period as a result of a significant failure or defect in the technology.
We don't provide a refund for reasons such as your change of mind, claims of unused time, or your failure to cancel your Subscription with sufficient notice. We have a strict compliance with these terms for all users, and don't make exceptions for failure to cancel prior to the next billing period.
This is because, although you may not have logged in for a while, we still have to foot the bill for software costs (such as data hosting) and prepare staff and resources to be ready to support you.