Billing & Payments

Your invoices, which can be accessed via your account Billing Portal at https://paperform.co/account/billing > scroll down to the "Go to Billing Portal" button.

Paperform allows you to customize the details of future invoice receipts. To get started, navigate to your Billing Settings and click on the button labeled "Go to Billing Portal".

If you make a change to your paid Paperform subscription, you only pay the difference and don't forfeit any charges already made toward your subscription. This does not include cancellations, only changes in plan type and length.

If you're a paying customer, we require you to provide a tax ID from your region. Here's how to add a tax ID.

You can cancel your Paperform or Papersign subscriptions in your Account Settings. Paying customers are not able to suspend or pause their subscriptions, only to cancel and reactivate them. Expired trial subscriptions can be reactivated at any time by upgrading to a paid subscription.

You can make changes to your Paperform plan via Billing in your account settings.

You can always reactivate your account if your trial has expired or your subscription was cancelled.

Looking to change up your current subscription? You're in luck, the process has never been easier. Follow our instructions to get started with the switch.

Paperform customer subscription and fee charges are made in USD.

By default, invoice receipts are sent to your account's email. If you'd like to change where receipts are sent, you have two options.

You can find Paperform's Refund Policy at https://paperform.co/terms/

You can make payment to purchase and continue to pay for a Paperform subscription plan by making payment with credit or debit card, Google Pay, or ACH bank transfer.

Paperform is US based company, and we do provide W9 information on request.

You can access, view, and download your Paperform Receipts via your Account Settings in the Paperform Dashboard which can be found at https://paperform.co/account/receipts