Trading Platform Technical Support Request

Streamline Trading Platform Support with Paperform

When seconds count in financial markets, your trading platform technical support process needs to be both fast and comprehensive. This Trading Platform Technical Support Request template is designed specifically for trading firms, brokerages, and financial institutions that need to capture, prioritize, and resolve critical trading platform issues efficiently.

Purpose-built for trading operations

This template helps your IT and trading desk teams quickly capture essential details about order execution errors, market data feed disruptions, risk management tool failures, and other time-sensitive technical issues. With built-in priority classification and immediate escalation paths, you can ensure critical issues affecting live trading reach the right teams instantly.

The form intelligently adapts based on issue type, collecting specific diagnostic information for order execution problems, data feed interruptions, or risk tool malfunctions. This contextual approach means your support team gets exactly the information they need to diagnose and resolve issues quickly, minimizing trading downtime and potential financial impact.

Automated workflows for faster resolution

Connect this form to your incident management system using Stepper (stepper.io) to automatically create tickets, route urgent issues to senior engineers, notify trading desk managers of critical escalations, and keep stakeholders informed throughout the resolution process. Integration with Slack, Microsoft Teams, or PagerDuty ensures immediate alerts when high-priority issues are submitted.

Paperform's payment and subscription features aren't needed for support workflows, but the platform's conditional logic and calculation engine ensure the right information is captured based on issue severity, trading session status, and platform component affected. Use AI Insights to identify recurring technical patterns, peak incident times, and common failure points across your trading infrastructure.

Trusted by financial services teams

Built for IT support professionals, trading operations teams, and platform engineers in financial services, this template demonstrates why Paperform is trusted by over 500,000 teams worldwide. SOC 2 Type II certified and featuring robust security controls, Paperform provides the compliance and reliability that financial institutions require.

Whether you're supporting proprietary trading desks, retail brokerage platforms, or institutional trading systems, this template gives you a professional, on-brand support intake experience that works as fast as your traders do.