Tenant Complaint Form

Managing tenant complaints effectively is essential for maintaining positive landlord-tenant relationships and ensuring properties remain well-maintained. This Tenant Complaint Form template streamlines the complaint submission process, giving tenants a clear, professional way to report issues while providing property managers with all the information needed to respond quickly and appropriately.

Whether you're managing residential apartments, commercial properties, or mixed-use buildings, this form captures incident descriptions, photo and video evidence, urgency levels, and preferred resolutions—all in one organized submission. Property managers can prioritize urgent issues, assign work orders to maintenance teams, and keep tenants informed throughout the resolution process.

Built for property managers, landlords, and real estate professionals who need to maintain properties efficiently and keep tenants satisfied, this template works seamlessly with Paperform's features. Connect it to your property management software, send automated acknowledgment emails, and use conditional logic to route urgent complaints directly to emergency maintenance teams.

Need to take the process further? Integrate with Stepper (stepper.io) to automatically create work orders, notify maintenance staff, update tracking spreadsheets, and schedule follow-up communications based on complaint type and urgency. With Papersign (papersign.com), you can even collect tenant signatures on repair authorizations or access agreements when needed.

This form helps property management companies reduce response times, improve tenant satisfaction, and maintain detailed records of all complaints and resolutions—essential for compliance, lease renewals, and property value preservation.