Telehealth Psychiatry Patient Satisfaction Survey

Improve Your Telehealth Psychiatry Practice with Patient-Centered Feedback

Delivering effective mental healthcare through telehealth requires constant attention to patient experience and satisfaction. This Telehealth Psychiatry Patient Satisfaction Survey template helps psychiatric practices, mental health clinics, and telehealth providers measure how well they're meeting patient needs across critical touchpoints—from medication management to crisis support access.

Why This Template Works for Mental Health Providers

Mental health care is deeply personal, and telehealth adds unique challenges around connection, accessibility, and continuity of care. This survey is specifically designed for psychiatry practices to understand:

• Medication management effectiveness: Are patients seeing results? Do they understand their treatment plan?
• Appointment availability and convenience: Can patients get timely access when they need it most?
• Prescription refill processes: Are refills seamless, or are patients experiencing frustrating delays?
• Crisis support accessibility: Do patients know how to reach help during emergencies?

By gathering structured, actionable feedback, you can identify gaps in service delivery, improve patient retention, and demonstrate outcomes for accreditation or quality improvement initiatives.

Built for Telehealth Mental Health Workflows

With Paperform's intuitive doc-style editor, you can customize this template to match your practice's specific services and branding. Add conditional logic to ask follow-up questions based on satisfaction ratings, include your logo and calming design elements, and embed the survey directly into post-appointment emails or your patient portal.

Use AI Insights to quickly analyze open-ended responses and spot recurring themes—whether patients are struggling with insurance navigation, experiencing technical difficulties, or requesting extended hours. This saves hours of manual review and helps your team respond faster to patient concerns.

Automate Follow-Up with Stepper

Connect this survey to Stepper to automatically route feedback where it needs to go. For example, trigger alerts to clinical leadership when a patient rates crisis support poorly, log positive feedback in your CRM for testimonials, or create tasks in your practice management system to follow up on medication concerns. With Stepper's AI-native automation, you can ensure no feedback falls through the cracks while keeping your team focused on patient care.

Secure, Compliant, and Trusted

Paperform is SOC 2 Type II compliant and offers robust data privacy controls, making it a trusted choice for healthcare organizations collecting sensitive patient feedback. While Paperform is not HIPAA compliant and should not be used for protected health information (PHI), it's ideal for satisfaction surveys, appointment requests, and operational feedback that don't require PHI storage.

Whether you're a solo psychiatrist expanding into telehealth or a multi-provider mental health clinic refining your service model, this template gives you the insights you need to deliver compassionate, effective care at scale.