Sports Facility Member Satisfaction Survey

Running a successful sports facility means continuously improving the member experience. This Sports Facility Member Satisfaction Survey template helps gym owners, fitness center managers, and sports complex operators collect actionable feedback on the areas that matter most to members: equipment availability, facility cleanliness, staff responsiveness, and overall satisfaction.

Whether you're managing a boutique fitness studio, a large health club, or a community recreation center, understanding member sentiment is critical for retention and growth. This template covers everything from locker room cleanliness and equipment maintenance to class scheduling and staff friendliness, giving you a complete picture of your facility's performance.

The survey uses a mix of rating scales, multiple choice questions, and open-ended feedback fields to capture both quantitative metrics (perfect for tracking trends over time) and qualitative insights that reveal specific pain points or opportunities. You can easily customize the questions to match your facility type—whether you focus on group fitness, personal training, aquatics, courts, or general gym access.

Paperform makes it simple to embed this survey on your member portal, send it via email after check-ins, or share it through your social channels. With conditional logic, you can ask follow-up questions based on ratings (for example, asking members who rate equipment availability poorly to specify which equipment needs attention). Responses flow directly into your dashboard where you can use AI Insights to spot trends, generate summary reports, and identify the highest-impact improvements.

For facilities looking to close the feedback loop faster, connect this survey to Stepper to automatically create maintenance tickets, notify managers about low satisfaction scores, or trigger follow-up emails to members who report issues. This keeps your operations team responsive and shows members you're listening.

Trusted by fitness centers, recreation departments, and sports complexes worldwide, this template helps you turn member feedback into measurable improvements that boost satisfaction, reduce churn, and create a facility people love coming back to.