Roofing Contractor Customer Satisfaction Survey

Measure Customer Satisfaction with Your Roofing Projects

For roofing contractors, customer satisfaction goes far beyond the final inspection. From weather protection during installation to cleanup thoroughness and warranty transparency, every touchpoint shapes your reputation and referral pipeline.

This Roofing Contractor Customer Satisfaction Survey helps you gather structured feedback on the aspects of service that matter most to homeowners and property managers—including project disruption management, crew professionalism, and how well your team communicated throughout the job.

Why This Template Works for Roofing Businesses

Built specifically for roofing contractors, this survey captures feedback across critical performance areas:

• Weather protection effectiveness during installation
• Cleanup and site restoration thoroughness
• Warranty explanation clarity and documentation
• Project disruption management and communication
• Overall workmanship quality and satisfaction

With Paperform's conditional logic, you can ask follow-up questions when customers flag concerns, giving you actionable insights to improve processes, train crews, and strengthen your brand reputation in a competitive local market.

Turn Feedback Into Referrals and Process Improvements

Use this template to:

• Identify training opportunities for crews based on recurring feedback themes
• Catch service issues early before they turn into negative reviews
• Build a library of testimonials from satisfied customers for marketing materials
• Benchmark performance across different project types or crew teams

Responses sync seamlessly into your CRM, Google Sheets, or project management tools via Stepper, so you can route feedback to the right people and trigger follow-up workflows automatically—whether that's a thank-you email, a review request, or an internal quality alert.

Designed for Contractors Who Care About Reputation

Trusted by roofing contractors and home service professionals across North America, this form template is fully customizable to match your brand, adapt to residential or commercial projects, and scale as your business grows. Paperform is SOC 2 Type II compliant and trusted by over 500,000 teams worldwide.