Restaurant Customer Complaint Escalation Form

When a restaurant customer has a serious complaint—especially one involving food safety or health concerns—having a clear escalation path is critical. This Restaurant Customer Complaint Escalation Form gives your team a structured, professional way to capture detailed feedback, assess severity, and route issues to the right people for immediate action.

Built for restaurant managers, hospitality teams, and food service operators, this template helps you document everything from service issues to potential food safety violations in one place. Conditional logic guides customers through the right questions based on their concern type, while dedicated fields for health department reporting ensure compliance when needed.

Use Paperform's built-in workflows to automatically notify managers, trigger follow-up emails, and route high-priority complaints to senior leadership or your health and safety team. With Stepper (stepper.io), you can go further—creating multi-step response workflows that assign tasks, update your CRM, log incidents in Google Sheets or Airtable, and ensure nothing falls through the cracks.

Whether you're managing a single location or a multi-site operation, this form helps you turn complaints into opportunities for improvement while staying compliant and responsive. Customize the questions, branding, and routing logic to match your restaurant's protocols, and integrate with tools like Slack, Notion, or your POS system to keep your team in sync.

Paperform makes it easy to embed this form on your website, share via QR codes at tables, or send directly to guests post-visit. Track trends with AI Insights to spot recurring issues, and use the data to train staff, update menus, or improve safety protocols. Trusted by hospitality businesses worldwide, Paperform is SOC 2 Type II compliant and ready to handle sensitive customer feedback with care.