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Explore all the solutions you can create with Paperform: surveys, quizzes, tests, payment forms, scheduling forms, and a whole lot more.
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Connect with over 2,000 popular apps and software to improve productivity and automate workflows
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All Solutions
Explore all the solutions you can create with Paperform: surveys, quizzes, tests, payment forms, scheduling forms, and a whole lot more.
See all solutionsIntegrations
Connect with over 2,000 popular apps and software to improve productivity and automate workflows
See all integrationsResources
Customer Support Post Chat Survey Template
Turn each support interaction into an opportunity for long-term loyalty with our Post-Chat Survey Template.
Imagine this: Customer inquiries seamlessly flow from a Paperform Refund Request form into your CS software’s Inbox. After resolution, measure satisfaction using your preferred CSAT tool, whether through your CRM or integrated email marketing software.
With our powerful integrations, you can streamline parts of the process—from notifying your dedicated support agents to keeping your member database up to date, we've got it all covered.
Experience the difference of our Customer Support Post-Chat Survey Template today and learn how to craft a personalised customer support feedback loop by using it with ready-to-use Make scenarios and Mailerlite assets from the “integrated workflows” Webinar
Alternatively, experience a live case study through our fully functional demo site.
Customer Support Post Chat Survey Template FAQs
1. What is included in the supporting webinar and ebook?
- Expert Guidance for All Levels: Whether you're a startup or an established brand, the webinar will cater to your needs, providing insights and solutions for creating a personalised ordering system using this quiz as well as 3 other stage of the customer e-commerce journey.
- Live Tech Integration Showcase: Witness seamless integration workflows in action, presented by industry leaders Make, Paperform, Help Scout, Katana, and MailerLite. See how technology can elevate your operations.
- Real-world Application: Take a guided tour of a fully functioning demo business developed, hosted, and presented by flowmondo. See how our strategies translate into real-world success.
- Ready-to-Use Tools: Gain access to advanced tactics and asset templates designed for immediate implementation, enhancing your productivity from day one.
- Universal Application: Whether you're on Shopify, WooCommerce, Squarespace, PrestaShop, or a custom platform, our strategies are universally applicable, ensuring relevance for your specific e-commerce setup.
- A complimentary comprehensive eBook. Packed with practical guides, templates, and actionable strategies, this resource is designed to extend the webinar's insights and help you implement them the right way.
2. Can I add a form as a popup on my site?
Yes, you sure can!
You can use buttons or other HTML elements to make the form pop up in a modal when clicked. You may also style the element however you want since it's on your site directly.
- Adding a popup form to your site
- From the form editor, navigate to Share → Embed.
- Scroll down to the "Popup" section.
- Copy the embed code from that section and paste it on the desired page in your website. For website builders, you would put this in a code block or similar.
Popup forms can be triggered off any element on your website that you like.
To make any element show your form when it is clicked, set the attributes
data-paperform-id="my-form-id" data-popup-button-"1" on the desired element.
As long as the Paperform embed code is included on the page and executes, that's all you need to do to use any element to trigger the popup form when clicked.
3. How do I send a CSAT survey?
Customer satisfaction surveys can be sent via email or chat, or accessed on a web page with the HubSpot tracking code installed. Contacts do not need to be set as marketing contacts in order to receive a survey via email. We recommend you checking out the “integrated workflows” Webinar. Learn how to craft a personalised customer support feedback loop by using it with ready-to-use Make scenarios and Mailerlite assets.