Customer Support Post Chat Survey Template

Turn each support interaction into an opportunity for long-term loyalty with our Post-Chat Survey Template.

Imagine this: Customer inquiries seamlessly flow into your CS software’s Inbox. After resolution, measure satisfaction using your preferred CSAT tool, whether through your CRM or integrated email marketing software.

With our powerful integrations, you can streamline parts of the process—from notifying your dedicated support agents to keeping your member database up to date, we've got it all covered.

Experience the difference of our Customer Support Post-Chat Survey Template today and learn how to craft a personalised customer support feedback loop by using it with ready-to-use Make scenarios and Mailerlite assets from the “integrated workflows” Webinar

Alternatively, experience a live case study through our fully functional demo site.

[FAQ]

What is included in the supporting webinar and ebook?

• Expert Guidance for All Levels: Whether you're a startup or an established brand, the webinar will cater to your needs, providing insights and solutions for creating a personalised ordering system using this quiz as well as 3 other stage of the customer e-commerce journey.
• Live Tech Integration Showcase: Witness seamless integration workflows in action, presented by industry leaders Make, Paperform, Help Scout, Katana, and MailerLite. See how technology can elevate your operations.
• Real-world Application: Take a guided tour of a fully functioning demo business developed, hosted, and presented by flowmondo. See how our strategies translate into real-world success.
• Ready-to-Use Tools: Gain access to advanced tactics and asset templates designed for immediate implementation, enhancing your productivity from day one.
• Universal Application: Whether you're on Shopify, WooCommerce, Squarespace, PrestaShop, or a custom platform, our strategies are universally applicable, ensuring relevance for your specific e-commerce setup.
• A complimentary comprehensive eBook. Packed with practical guides, templates, and actionable strategies, this resource is designed to extend the webinar's insights and help you implement them the right way.

Can I add a form as a popup on my site?

Yes, you sure can!

You can use buttons or other HTML elements to make the form pop up in a modal when clicked. You may also style the element however you want since it's on your site directly.

1. Adding a popup form to your site
2. From the form editor, navigate to Share → Embed.
3. Scroll down to the "Popup" section.
4. Copy the embed code from that section and paste it on the desired page in your website. For website builders, you would put this in a code block or similar.

Popup forms can be triggered off any element on your website that you like.

To make any element show your form when it is clicked, set the attributes

data-paperform-id="my-form-id" data-popup-button-"1" on the desired element.

As long as the Paperform embed code is included on the page and executes, that's all you need to do to use any element to trigger the popup form when clicked.

How do I send a CSAT survey?

Customer satisfaction surveys can be sent via email or chat, or accessed on a web page with the HubSpot tracking code installed. Contacts do not need to be set as marketing contacts in order to receive a survey via email. We recommend you checking out the “integrated workflows” Webinar. Learn how to craft a personalised customer support feedback loop by using it with ready-to-use Make scenarios and Mailerlite assets.

Key Features

This template is designed to help you collect information efficiently and professionally. It includes carefully crafted questions and fields that gather all the essential details you need.

Why Use This Template

• Save time: Start with a pre-built structure instead of creating from scratch
• Professional design: Looks polished and trustworthy to respondents
• Easy customization: Modify fields, colors, and branding to match your needs
• Mobile-friendly: Works seamlessly on all devices

How to Use This Template

1. Click "Use this template" to import it into your Paperform account
2. Customize the questions and fields to match your specific requirements
3. Adjust the design and branding to reflect your organization
4. Share the form link or embed it on your website
5. Start collecting responses and managing submissions

Customization Options

Paperform's visual editor makes it easy to:

• Add or remove questions
• Change colors, fonts, and images
• Set up conditional logic to show/hide fields
• Configure email notifications and integrations
• Accept payments if needed

Get started today and create a professional form in minutes.