Online Course Platform Support Request

Streamline Your Online Learning Platform Support with Paperform

When you're running an online course platform, technical issues can disrupt learning experiences and frustrate both instructors and students. This Online Course Platform Support Request template is designed specifically for education technology providers, training organizations, and course creators who need a reliable way to capture, categorize, and route technical support tickets.

Handle Common EdTech Issues Efficiently

This template addresses the most frequent technical challenges faced by online learning platforms: video streaming interruptions, quiz grading discrepancies, certificate generation failures, and issues that require immediate administrator attention. By collecting structured information upfront—including user roles, browser details, course information, and specific error descriptions—your support team can diagnose and resolve problems faster, reducing resolution time and improving learner satisfaction.

Built for Education and Training Teams

Whether you're managing a corporate LMS, running a membership site with courses, or operating an online school, this form template helps you maintain smooth operations. The conditional logic routes urgent issues differently from general inquiries, ensuring critical problems reach administrators immediately while standard requests flow through your normal support queue.

Automate Your Support Workflow with Stepper

Connect this form to Stepper to transform every submission into an automated workflow. Automatically create tickets in your help desk software, send acknowledgment emails with ticket numbers, route high-priority issues to senior technical staff, and even trigger Slack notifications when administrators need to be involved. Stepper keeps your entire team synchronized without manual handoffs.

Professional, On-Brand Support Experience

With Paperform's design flexibility, your support form can match your course platform's branding perfectly. Embed it directly on your help center, link it from course dashboards, or set it up on a custom domain. Students and instructors get a seamless experience that builds confidence in your support process, while you collect structured data that makes troubleshooting straightforward and systematic.