Oil Change Service Evaluation Form

Gather Valuable Feedback on Your Oil Change Services

Every oil change is an opportunity to build trust with your customers—but only if you're consistently delivering quality service. This Oil Change Service Evaluation Form helps automotive service centers, quick lube shops, dealerships, and independent garages collect detailed, actionable feedback on every aspect of the oil change experience.

Why this template works for automotive businesses

Oil changes are one of the most frequent touchpoints between your business and your customers. Whether you're a national chain, a local mechanic, or a dealership service department, capturing structured feedback lets you:

• Track service speed and efficiency across shifts, locations, and technicians
• Monitor fluid quality and inspection thoroughness to ensure consistent standards
• Identify training gaps and recognize top-performing team members
• Boost online reviews by catching issues early and resolving them before they hit Google or Yelp
• Build loyalty by showing customers their opinions matter

This template includes dedicated sections for service speed, technician professionalism, fluid quality assessment, multi-point inspection feedback, and overall satisfaction—everything you need to understand what's working and where to improve.

Automate follow-ups and reporting with Stepper

Once feedback is submitted, you can use Stepper, Paperform's AI-native workflow builder, to automate what happens next. Route low-satisfaction responses to your service manager for immediate follow-up, send thank-you emails to happy customers with a link to leave a public review, or log all feedback into your CRM or Google Sheets for ongoing analysis. With Stepper, you can turn every submission into a customer retention opportunity without lifting a finger.

Designed for the automotive industry

This form is built with real-world automotive workflows in mind. It's mobile-friendly (perfect for texting to customers after service), easy to embed on your website or service kiosk, and flexible enough to customize for your brand. Whether you're a Jiffy Lube franchisee, a Toyota dealership, or a mom-and-pop garage, Paperform gives you a professional, on-brand feedback tool that fits right into your existing process.

Trusted by 500,000+ teams worldwide, SOC2 Type II and GDPR compliant, Paperform makes it simple to create professional forms that help you deliver better service, retain more customers, and grow your automotive business.