Monitoring & Observability Platform Support Request

Streamline Your Monitoring Platform Support with Paperform

When your observability stack goes down or metrics stop flowing, every second counts. This Monitoring & Observability Platform Support Request template helps IT teams, DevOps engineers, and SREs quickly report and resolve critical infrastructure issues without the friction of email chains or Slack chaos.

Built for teams running modern monitoring solutions like Prometheus, Grafana, Datadog, New Relic, or custom observability platforms, this form captures exactly what your support team needs to diagnose and fix issues fast—from metric collection failures to alerting misconfigurations.

What makes this template essential for IT teams

The form intelligently adapts based on issue type, using conditional logic to surface relevant fields only when needed. Report a dashboard problem and you'll see configuration details; flag an SRE escalation and priority routing kicks in automatically.

Integration with your existing incident management workflow is seamless. Connect this form to Stepper to automatically create tickets in Jira or Linear, ping the right Slack channels based on severity, update your status page, and route critical issues straight to your on-call engineer—all without manual handoffs.

For teams managing multiple environments or clients, Paperform's Agency+ plan lets you deploy customized versions of this form across different infrastructure teams while maintaining centralized reporting and analytics.

Purpose-built for DevOps and SRE workflows

Whether you're troubleshooting why your Kubernetes metrics aren't being scraped, investigating why alert thresholds aren't firing, or requesting urgent dashboard modifications during an incident, this template ensures nothing falls through the cracks.

The form includes fields for environment details, affected systems, error messages, timestamps, and severity levels—giving your support team the context they need to investigate immediately rather than playing detective over multiple back-and-forth messages.

Paperform's calculation engine can even auto-assign priority scores based on affected user count and service criticality, ensuring high-impact issues get routed to senior engineers first. With SOC 2 Type II compliance and robust access controls, you can trust this form with sensitive infrastructure details.

Start resolving monitoring issues faster with a professional, on-brand support form that turns into a powerful workflow automation hub when you need it.