Microsoft 365 Technical Support Request Form

Microsoft 365 Technical Support Made Simple

Managing Microsoft 365 support requests across your organization doesn't have to mean chasing down details through endless email threads. This Microsoft 365 Technical Support Request Form gives your IT team a structured, professional way to capture every critical piece of information needed to diagnose and resolve M365 issues quickly.

Built for IT teams managing Microsoft 365 environments

Whether you're supporting a small business or managing a larger enterprise tenant, this form template helps you collect service-specific issue details, tenant information, admin consent requirements, and all the context needed to open Microsoft support tickets or resolve issues internally. Instead of back-and-forth conversations to gather basic details, your team gets everything upfront—from which M365 service is affected to error messages, user impact, and urgency level.

The form intelligently adapts based on the service selected, showing relevant fields for Exchange Online, SharePoint, Teams, Azure AD, or other M365 components. This means your support team spends less time playing detective and more time actually fixing problems.

Automate your M365 support workflow with Stepper

Once a support request is submitted, you can use Stepper to automatically route tickets to the right team members, create corresponding tickets in your helpdesk system, notify admins when elevated permissions are needed, and even integrate with Microsoft's support APIs to open external tickets when necessary. Stepper can also track resolution times, send status updates to users, and escalate unresolved issues—turning your form into the foundation of a fully automated support workflow.

Perfect for IT professionals and managed service providers

This template is designed for IT professionals, helpdesk managers, system administrators, and managed service providers who support Microsoft 365 environments daily. It works equally well for internal IT departments capturing staff requests or MSPs serving multiple clients with separate tenants. The clean, professional design ensures users can report issues clearly while your team gets the structured data needed to maintain SLAs and track common problems.

With Paperform's SOC 2 Type II compliance and enterprise-grade security, you can confidently handle sensitive tenant information and admin credentials. Plus, integrations with tools like Slack, Microsoft Teams, Jira, and ServiceNow mean every submission can flow directly into your existing support infrastructure—no manual data entry required.