Insurance Policy Feature Importance Survey

Insurance Policy Feature Importance Survey Template

Understanding what your policyholders truly value is essential for insurance companies looking to stay competitive and deliver exceptional customer experiences. This Insurance Policy Feature Importance Survey template helps you collect actionable insights on coverage preferences, digital experience, pricing sensitivity, and service channel preferences—all in one comprehensive research tool.

Why use Paperform for insurance market research?

Insurance providers, brokers, and MGA/MGU teams use Paperform to conduct professional market research without the complexity of traditional survey platforms. This template is designed specifically for insurance professionals who need to:

• Prioritize product development based on real customer feedback about coverage features and policy options
• Optimize digital transformation by understanding policyholder attitudes toward digital claims processing and self-service tools
• Refine pricing strategies through premium sensitivity analysis and willingness-to-pay insights
• Improve customer service by identifying preferred communication channels and support expectations

The form combines multiple research methodologies—ranking questions, rating scales, choice matrices, and open-ended feedback—to give you a complete picture of policyholder preferences and pain points.

Built for insurance workflows

This survey template includes conditional logic that adapts questions based on respondent answers, ensuring you collect relevant feedback without overwhelming participants. With Paperform's calculation fields and smart routing, you can segment responses in real-time and trigger different follow-up questions based on customer type, policy preferences, or satisfaction levels.

Once responses come in, use Paperform's AI Insights to automatically summarize hundreds of open-ended comments into clear themes and actionable recommendations. Export results to your CRM, push data to analytics tools, or connect with Stepper to automatically route high-priority feedback to product teams and trigger follow-up workflows based on survey responses.

Perfect for insurance professionals

Whether you're a product manager developing new coverage options, a marketing team testing messaging, or a customer experience leader improving service delivery, this template gives you the research foundation you need. It's trusted by insurance companies, brokerages, and InsurTech startups to make data-driven decisions about product features, digital experiences, and customer service strategies.

Start gathering insights today with this professional, mobile-optimized survey that respects your customers' time while capturing the depth of feedback you need to drive meaningful improvements.