Indoor Climbing Gym Member Satisfaction Survey

An indoor climbing gym thrives on member satisfaction—from the variety and challenge of routes to the quality of instruction and the condition of equipment. This Indoor Climbing Gym Member Satisfaction Survey is designed to help climbing facilities gather actionable feedback across every touchpoint of the member experience, so you can continuously improve, retain members and build a thriving climbing community.

Whether you run a bouldering-focused gym, a top-rope and lead facility, or a full-service climbing center with training programs, this template helps you understand what's working, what needs attention, and where to invest next. It covers route setting variety and creativity, safety protocol enforcement, staff instruction quality, equipment maintenance, facility cleanliness and amenity satisfaction.

Built with Paperform, this survey combines professional design with powerful logic and reporting. Use conditional questions to tailor follow-ups based on membership type or experience level, customize the theme to match your gym's brand, and analyze responses with AI Insights to quickly identify trends and priorities. Responses sync directly to your CRM, project management tool or Google Sheets via Stepper workflows, so feedback doesn't sit in a silo—it flows straight into your operations and training plans.

Perfect for climbing gym owners, operations managers, member experience teams, and facility directors in the sports and recreation industry, this template is your starting point for data-driven decisions that keep your community engaged, safe and stoked to climb.