HVAC Service Customer Satisfaction Survey

Measure and Improve Your HVAC Service Quality

Running a successful HVAC business means consistently delivering excellent service, transparent pricing, and technical expertise your customers can trust. This HVAC Service Customer Satisfaction Survey helps you capture honest feedback immediately after service calls, maintenance visits, or installations—so you can identify what's working, spot areas for improvement, and build lasting relationships with your customers.

Why This Survey Template Works for HVAC Companies

HVAC service businesses live and die by reputation. Word-of-mouth referrals and online reviews drive new business, but you can't improve what you don't measure. This template covers the touchpoints that matter most: technician professionalism, quality of repairs, pricing clarity, scheduling convenience, and the value of your maintenance plans.

By making it easy for customers to share their experience while it's still fresh, you'll get higher response rates and more actionable insights than traditional follow-up emails. The survey takes just 2-3 minutes to complete and works beautifully on mobile devices—perfect for customers who want to share feedback right after the technician leaves.

Built for HVAC Service Providers and Contractors

Whether you're an independent HVAC contractor, run a small team, or manage a regional service company, consistent customer feedback helps you:

• Recognize and reward top-performing technicians based on real customer ratings
• Identify training opportunities when technical expertise or communication skills need improvement
• Monitor pricing perception to ensure your quotes and invoices feel fair and transparent
• Boost maintenance plan enrollment by understanding how customers perceive value
• Generate positive reviews by following up with satisfied customers
• Prevent churn by addressing concerns before customers switch providers

Seamless Integration with Your Workflow

Paperform makes it simple to send this survey automatically after every service call. Use Stepper to trigger the survey email as soon as a work order is marked complete in your field service software, or integrate directly with tools like Jobber, ServiceTitan, or Housecall Pro via Zapier or webhooks.

Responses flow into your CRM, Google Sheets, or project management tools automatically, and Paperform's AI Insights can analyze patterns across hundreds of responses—surfacing themes like "pricing concerns in Q2" or "technician communication praised" without manual spreadsheet work.

For HVAC companies managing multiple service teams or locations, this template gives you visibility into customer satisfaction across your entire operation, helping you standardize service quality and celebrate wins.