Exit Survey

Exit Survey Template

Want to know why your customers are leaving? Create a friendly and good-looking survey with this Paperform template and find out. Click the button "Use this template" below to start customizing that form in your Paperform account.

Customers might be abandoning your product or service for a number of reasons, not necessarily negative. Sometimes, they might simply not need it anymore. And, indeed, other times — they might unsatisfied or leaving for a competing product. It's therefore very important to get in touch and figure out the real "why".

It's important for your exit survey to look personal. Make sure that your responders can immediately relate what company/service the survey represents — include your company's logo on the first page and write up a clear title for the form. Next, include a personal message explaining why you're sending over that exit survey and why it's so important for you to know the reason why your customers are leaving. Do not sound negative or offended — your exit survey should be all about kind understanding. After all, your responders are about to make you a favor by answering your questions.

Once you receive the form submissions, consider getting back to your responders with a personal email, potentially addressing their feedback or concerns. You might also automate the emails in the After Submission settings of your forms.

Key Features

This template is designed to help you collect information efficiently and professionally. It includes carefully crafted questions and fields that gather all the essential details you need.

Why Use This Template

• Save time: Start with a pre-built structure instead of creating from scratch
• Professional design: Looks polished and trustworthy to respondents
• Easy customization: Modify fields, colors, and branding to match your needs
• Mobile-friendly: Works seamlessly on all devices

How to Use This Template

1. Click "Use this template" to import it into your Paperform account
2. Customize the questions and fields to match your specific requirements
3. Adjust the design and branding to reflect your organization
4. Share the form link or embed it on your website
5. Start collecting responses and managing submissions

Customization Options

Paperform's visual editor makes it easy to:

• Add or remove questions
• Change colors, fonts, and images
• Set up conditional logic to show/hide fields
• Configure email notifications and integrations
• Accept payments if needed

Get started today and create a professional form in minutes.