Energy and Utilities Customer Open House Feedback Form

Hosting a customer open house is an essential touchpoint for energy and utility providers to build trust, explain rate changes, and showcase new programs. This Energy and Utilities Customer Open House Feedback Form helps you capture honest, structured feedback from attendees while the experience is still fresh.

Whether you're a municipal utility, electric cooperative, or regional energy provider, understanding how customers perceive your rate structures, renewable energy options, efficiency programs, and infrastructure investments is critical. This template is designed specifically for energy and utilities professionals—customer service managers, community relations teams, and operations directors—who need to measure event effectiveness and identify areas for improvement.

Why this form matters for energy providers

Unlike generic event feedback forms, this template addresses the unique challenges facing utilities today: explaining complex rate structures, communicating the value of infrastructure upgrades, promoting energy efficiency programs, and building support for renewable energy investments. It gives you actionable insights into what resonated with customers and where communication gaps remain.

Use this form to:

• Measure comprehension of rate structures and billing changes
• Assess interest in renewable energy programs and green tariffs
• Gauge appeal of rebates, efficiency programs, and demand response initiatives
• Evaluate transparency around infrastructure projects and capital investments
• Identify communication gaps and areas requiring further education
• Collect suggestions for future events and engagement opportunities

Built for utilities with Paperform

This form is built on Paperform, the flexible form builder trusted by SMBs and public utilities that need professional, on-brand tools without the complexity. Customize the design to match your utility's branding, embed it on your website, or share via email and QR codes at your event.

With Paperform's conditional logic, you can tailor follow-up questions based on responses—for example, asking attendees who express interest in solar programs for their preferred contact method. Use Stepper (stepper.io) to automate workflows: route feedback to the right departments, trigger follow-up emails, or update your CRM with leads for efficiency programs.

Responses sync with tools like Google Sheets, Airtable, or your customer database, and AI Insights can summarize hundreds of responses into clear themes and recommendations for your next open house or community engagement event.

Whether you're communicating a rate adjustment, launching a new renewable program, or building support for grid modernization, this template helps you listen to your customers and improve how you serve them.