Data Warehouse Technical Support Request Form

Efficient Data Warehouse Technical Support for Modern Data Teams

Managing a data warehouse comes with its share of technical challenges—from ETL job failures and slow query performance to urgent schema changes that can impact downstream systems. When issues arise, having a clear, structured way to capture the problem details makes all the difference between a quick resolution and hours of back-and-forth communication.

This Data Warehouse Technical Support Request Form is built specifically for data teams, analytics engineers, and business intelligence professionals who need to report and track technical issues efficiently. Whether you're dealing with failed data pipelines, performance bottlenecks, or need to escalate critical issues to your data engineering manager, this template ensures nothing gets lost in translation.

What This Template Helps You Manage

The form captures everything your data engineering team needs to diagnose and resolve issues quickly:

• ETL job failures with pipeline details, error messages, and affected datasets
• Query performance problems including execution times, resource usage, and business impact
• Schema change requests with proper impact assessment and rollback planning
• Priority-based routing to ensure critical issues get immediate attention
• Automatic escalation paths for high-priority incidents requiring management oversight

By standardizing how technical issues are reported, you reduce time-to-resolution, create better documentation for recurring problems, and help your data team focus on solving issues rather than gathering context.

Built for Data Teams Using Paperform

This template leverages Paperform's conditional logic to show relevant fields based on issue type—so users only see questions that matter to their specific problem. Need to integrate with your incident management system? Paperform connects seamlessly with Jira, ServiceNow, Slack, PagerDuty, and other tools data teams rely on daily.

For teams managing complex support workflows, Stepper can automatically route tickets based on severity, assign issues to the right engineers, update status in your project management tools, and send notifications when SLAs are at risk—all triggered from a single form submission.

Whether you're a data engineering manager streamlining support processes, an analytics lead reducing ticket resolution times, or a platform team building better internal tooling, this template gives you a professional starting point that's ready to customize for your data infrastructure.