Cleaning Service Client Satisfaction Survey

Running a successful cleaning service means consistently delivering spotless results while building trust with every client visit. This Cleaning Service Client Satisfaction Survey template helps you systematically collect feedback on the areas that matter most—attention to detail, staff behavior, eco-friendly product preferences, and schedule reliability.

Understanding client satisfaction is essential for cleaning businesses looking to reduce churn, improve service quality, and build a reputation that drives referrals. With Paperform, you can create a branded survey that feels professional and inviting, encouraging honest feedback that helps your team improve.

This template is designed specifically for cleaning service providers—whether you're running a residential cleaning business, commercial janitorial service, or specialized cleaning company. The form covers critical satisfaction drivers including thoroughness of cleaning, professionalism of staff, communication quality, punctuality, and environmental considerations.

The survey uses a mix of rating scales, multiple choice questions, and open-ended feedback fields to capture both quantitative scores and qualitative insights. You can customize the questions to match your specific service offerings, add your branding, and even include conditional logic to ask follow-up questions based on satisfaction levels.

Once responses come in, Paperform's AI Insights can help you quickly identify trends, spot recurring issues, and generate summary reports—perfect for team meetings or service improvement planning. Connect your survey results to Google Sheets for ongoing tracking, trigger Slack notifications when you receive low ratings that need immediate attention, or use Stepper (stepper.io) to automatically route feedback to the right team members and create follow-up tasks.

Whether you're conducting post-service check-ins, quarterly satisfaction reviews, or continuous feedback collection, this template gives your cleaning business the insights needed to deliver exceptional service and build lasting client relationships.