How do I send a receipt when the form is submitted?

Sending Stripe Receipts

If you are accepting payments through the Stripe payment gateway, you can toggle on the option "Include Stripe receipt email in the checkout" under Configure → Payments to have Stripe automatically send a receipt for the purchase.

Enable Stripe ReceiptEnable Stripe Receipt

Sending Receipts from Paperform

Paperform supports sending a standard payment and submission summary as text in the body of an Email Response, as a PDF submission summary attached to an Email Response, or as a Custom PDF. Here's more information on these:

1. Choose "Receipt" as the content of the email

2. Choose the "Custom Message" option, you can optionally append the receipt to the end of your custom email.

3. Attach a Custom PDF, that you'll need to have already created via After Submission → Custom PDFs.

Choose a PDF from the dropdown.Attach receipt to email

Gotchas

  • Passing information from your form to the Stripe receipt is currently not supported.
  • Sending Stripe receipts is only available for the Stripe Credit Card checkout, if you are using a different payment source (e.g. iDEAL pay), then the email address may not be captured.

Related Articles

How do I send a PDF summary to the submitter?
Use the "Attach Custom PDFs" dropdown when setting up a custom email.
Can I include the form content in an Email Response and not just the answers?
Yes, you can create a Custom PDF that will generate dynamically and can be attached to your auto emails.
Can I automatically send a Stripe receipt to my customers when they pay on a form?
Yes, you can send a Stripe receipt to customers automatically by configuring Stripe as a payment account for your form and proceeding to toggle on the option “Include Stripe receipt email in the checkout”.