How do I manage product stock on my form?

Product stock is managed in two different places.

1. Total Stock quantities

Total stock quantities are managed in the form editor itself, under the question configuration of the product question.

Screenshot of the "Stock" setting for a product, found in the "Products" tab of the configuration page for any Products question

2. Allocated Stock

The amount of stock that has been sold can be changed or reset under the form's Results page, which is accessible via the Dashboard.

Screenshot of the Manage Products page, accessible from a form's Results page in the Dashboard

The "Remaining Stock" shown on this page represents the number of items still available for purchase. This is determined by subtracting the Allocated Stock from the Total Available Stock. When the Remaining Stock reaches 0, the product will be listed as sold out.

The Products screen also gives an overview of how much of product has been allocated, even in a product is no longer on the form.

Gotchas

The remaining stock for a product can only be viewed in your administrator dashboard. The form visible to respondents/ customers will display "Sold Out" when a product can no longer be purchased, but the remaining stock prior to this cannot be displayed.

Can I change the message for "sold out" products?

You can change the message for "sold out" products by creating a translation in "Theme".

How do I add and configure products on my form?

Our Product Field is used to capture the purchase of items and can be configured so that different products can be purchased, and in different quantities.

How do I add or manage payment accounts so I can take payments?

You can add and manage connected payment accounts via Account Services in your Paperform Account Settings.