Can I disable storage of submissions on Paperform?

You can bypass Paperform's storage and use Integrations, Zapier, or Webhooks to transfer submissions to other platforms and databases. There are three main types of data we store. This article will go through your options on how this data is stored:

Submission Data

Submissions that comprise characters, such as text, number fields, multiple choice, and anything entered into a field, are stored in the USA using Amazon Web Services. Users can turn submission storage off using the "Disable storage of results on Paperform" toggle in the editor; however, the data still hits our servers for a short time so that we can send it onward (via webhooks or integrations).

To turn submission data storage off:

From the form editor, click Configure → Form Behaviour.
Toggle on "Disable storage of results on Paperform."

Note: This does not include Custom PDFs or file uploads, including image files: these will still be stored even if the Disable Storage toggle is turned on.

File Upload Storage

Paperform stores file uploads using Amazon's "S3" file storage service. We treat uploads separately from other submission data when "Disable storage of results on Paperform" is toggled on and only delete these on request. This is because the images must be hosted somewhere to be viewed and retrieved later.

We offer the opportunity to use your own S3 bucket to store files in, which means that when a file is uploaded on a form, it goes straight to your bucket instead of ours. Please note that this feature is exclusively available with specific pricing plans.

Custom PDF Storage

Paperform also stores custom PDFs on Amazon's file storage service "S3". We treat custom PDFs separately from other submission data when "Disable storage of results on Paperform" is toggled on and only delete these on request. This is because the files must be hosted once they are generated to be viewed and retrieved later. If you are using your own S3 bucket, custom PDFs will be stored in your bucket instead of ours.

Where is my submission data stored?

You can access your forms submission from the Dashboard.

Can I capture sensitive and/or private information on forms?

We allow some sensitive information to be captured, but your account will need to be whitelisted to remove warning banners or alerts.

How do I delete submissions?

You can delete submissions from your form's submissions page, accessed from the Form Editor or the Paperform Dashboard.

What are direct integrations?

Direct integrations on Paperform allow you to integrate directly between Paperform and numerous, popular services.

What are webhooks and how do I use them?

Webhooks allow developers to send submissions to their own endpoint for new submissions.