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At Paperform, we take privacy security seriously. We work hard to help respondents make good decisions about which data they share. Unfortunately, there are some shady characters out there in the world who use forms to take advantage of others. As such, we have strict policies on the data you are able to collect from forms. Further, we have systems that may flag forms are "suspicious" so that we may safeguard respondents while we review the account and its forms.
Prohibited items are prohibited at all times with no exception.
For example, you may not collect card information on the form directly (i.e. using questions you create) as this would be outside of a supported payment gateway, regardless of use case or other circumstance.
Refer to our documentation on collecting payments on forms in a supported manner.
If you request sensitive or potentially sensitive information, our system will automatically notify us. We understand that you may trigger this warning when creating legitimate forms and a review process will be triggered automatically as well. The review process will be complete within 48 hours of the warning appearing on your forms.
If necessary, we will contact you via your account or notification email address to request changes to your forms or provide requirements that must be met to continue the collection of certain information.
You will have 48 hours to make the changes or meet the requirements. Otherwise, any infringing forms will be deleted.
Additionally, we may, at our discretion, determine that the collection of less-sensitive information that is combined with other requested information may introduce a higher level of sensitivity than it would in isolation and it may be treated in the same manner as sensitive information.
If the account is reviewed and found to be malicious, the account will be blocked as soon as a determination of malice is complete. We reserve the right to remove, delete, or take down at any time and without justification to you any forms of Member Content that you create through the Website and Services that actually or apparently breach our Terms or the intellectual property of any third party.
It's a shame we have to have these preventative measures, but we've got to do right by everyone who uses Paperform.
If you need any more information, contact us at email@example.com.