Here is an up to date list of the third party vendors Paperform depend on to provide their service to customers.

Operational services

Amazon Web Services (AWS)

Data disclosed: All user personal data

Purpose: Hosting of services.

MongoDB Inc.

Data disclosed: Some user personal data

Purpose: Database management, hosting through AWS.

New Relic

Data disclosed: May receive personal data

Purpose: Systems monitoring, application logs.

Pager Duty

Data disclosed: May receive personal data

Purpose: Incident alerts

Email Service Providers

Mailgun

Data disclosed: Any data sent through system emails, may receive personal data.

Purpose: Transactional emails sent from no-reply@paperform.co, including emails sent on form submission.

Sendinblue

Data disclosed: Any data sent through system emails, may receive personal data.

Purpose: Transactional emails sent from no-reply@paperform.co, including emails sent on form submission.

Subscription management

Stripe

Data disclosed: Account and billing details

Purpose: Subscription management, payment processing.

Profitwell

Data disclosed: Account and billing history.

Purpose: Dunning (chasing failed payments), credit card renewal, payment analytics.

First Promoter

Data disclosed: May receive personal data (but generally don't)

Purpose: Affiliate program management

Marketing/Analytics

Google Analytics

Data disclosed: May receive personal data

Purpose: Analytics, sales attribution, product improvements.

Hubspot

Data disclosed: May incidentally receive account information

Purpose: Relationship and partnership management

Copper CRM

Data disclosed: May incidentally receive account information

Purpose: Relationship and partnership management

Customer Success

Intercom

Data disclosed: Account information, billing history.

Purpose: Support and account related email notifications.

MailChimp

Data disclosed: Email address, name, basic account information

Purpose: Newsletters

JIRA

Data disclosed: Account information, specific bug reports

Purpose: Bug reports and feature request management.

Productivity Tools

Data disclosed: May share some user-related data.

Purpose: To manage daily operations and communicate with the team.

  • Google Gsuite
  • Notion
  • Slack
  • Asana