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Why am I losing partial submissions?

Help Results & Sharing Submissions

Submissions

Can I capture info besides answers, like IP address or the device type?Can I disable storage of submissions on Paperform?Can I export to Excel?How are Drop-off questions calculated?How can I create a unique ID for a submission?How can I create a unique number for a submission?How can I restrict submissions to one per user?How can I search for a particular submission?How can I share form results and get my data to others?How can I tell where leads are coming from on my form? How do I change the order of date values that display on my reports and submission summaries?How do I delete submissions?In my submissions export, how do I split multiple question responses into separate columns?How do I view a submitter's uploaded files?How do I refund my customers from Paperform submissions?How do I view and share Partial Submissions?What action can I take to find duplicate submission entries?When exporting form's results to CSV file can I use a semicolon rather than a comma?Where is my submission data stored?Why am I losing partial submissions?Why is my respondent's signature image black?

There are a number of reasons why this could be happening, here are some possibilities.

  1. The first is we only store partial submissions for a period of 30 days, once this time-frame ends the partial submission will be removed.
  2. The user associated with the partial submission is attempting another submission, or has complete the submission. This new partial submission will replace the old if our servers detect this is the same user.
  3. You downgrade your plan to Essentials. Partial Submission are only available on Pro or Agency.

You cannot retrieve deleted partial submissions, nor can we display partial submissions made prior your upgrade to Pro or Agency.

Related Articles

How do I view and share Partial Submissions?
Pro and Agency users can access Partial Submission data for 30 days after each drop-off.