Zoo Visitor Satisfaction Survey

A zoo visitor satisfaction survey is essential for understanding guest experiences and identifying areas for improvement across your animal attraction. This comprehensive template helps zoos, aquariums, and wildlife parks collect structured feedback on everything from animal welfare and habitat design to educational programming and facility maintenance.

This template is designed specifically for zoos and aquariums looking to measure visitor satisfaction across key touchpoints. Guests can rate animal habitat quality, educational signage effectiveness, staff friendliness, cleanliness standards, and overall value. The survey includes both quantitative ratings and open-ended questions to capture detailed insights that drive meaningful improvements.

With Paperform, you can customize this survey to match your zoo's brand, embed it on your website, share it via QR codes at exit points, or send follow-up emails after visits. Use conditional logic to ask relevant follow-up questions based on ratings, and collect valuable demographic data to understand different visitor segments.

Connect your survey responses directly to Google Sheets, Airtable, or your CRM using Paperform's native integrations, or use Stepper (stepper.io) to automatically route negative feedback to management for immediate follow-up while positive reviews can be directed to your marketing team for testimonials and social proof.

The built-in AI Insights feature helps you analyze hundreds of responses quickly, identifying common themes, concerns, and opportunities without manually reading through every submission. This is particularly valuable during peak seasons when feedback volumes are high.

Whether you're a small regional zoo or a large metropolitan attraction, this template provides the foundation for building a continuous improvement culture that keeps visitors coming back and helps ensure the highest standards of animal care and guest experience.