Virtual Event Platform Technical Support Request

Running virtual events means technical issues need to be resolved fast—whether it's a registration glitch five minutes before doors open, streaming lag during your keynote, or networking tools that won't connect attendees. This Virtual Event Platform Technical Support Request template gives your team a clear, structured way to report issues, prioritise by severity, and escalate critical problems to your event technology manager in real time.

Built for event teams, IT support staff, and platform administrators managing webinars, conferences, hybrid events and virtual experiences, this form captures everything your support team needs to diagnose and resolve issues quickly: issue type, affected users, screenshots, browser details, and urgency level. Conditional logic routes high-priority requests for immediate escalation, while standard issues flow into your support queue with all the context your team needs to troubleshoot efficiently.

Paperform makes this workflow seamless. Embed the support form directly into your event platform or share it via email and Slack channels for instant access. Use integrations to push urgent tickets into your helpdesk, alert your Slack channel when critical issues are reported, and log every submission in your project management tool. Add Stepper (stepper.io) workflows to automatically assign tickets based on issue type, send status updates to submitters, and escalate unresolved issues after a set time.

Whether you're supporting hundreds of attendees or managing a multi-day conference, this template helps you deliver smooth virtual event experiences without the technical headaches. No code required, no clunky ticketing systems—just a fast, reliable way to keep your events running smoothly.