Travel Supplier Performance Evaluation Form

Streamline Your Travel Supplier Performance Reviews

For travel agencies and tour operators, maintaining strong supplier relationships is essential to delivering exceptional customer experiences. This Travel Supplier Performance Evaluation Form helps you systematically assess hotels, transport providers, activity operators, and other travel partners on the metrics that matter most.

Why Travel Agencies Need Structured Supplier Evaluations

When you're managing dozens of supplier relationships across multiple destinations, it's easy to lose track of which partnerships are delivering value and which need improvement. This template creates a consistent evaluation framework that helps you:

• Compare suppliers objectively using standardized rating criteria
• Document performance issues with specific examples for contract negotiations
• Identify top performers worthy of preferred partnership status
• Make data-driven renewal decisions backed by clear evidence
• Improve supplier relationships through constructive, documented feedback

Built for Travel Industry Workflows

This form covers the key performance areas travel professionals care about: service quality and consistency, response time and communication, booking accuracy and reliability, problem resolution effectiveness, pricing competitiveness, and overall partnership value. Each section uses rating scales and targeted questions that capture both quantitative scores and qualitative insights.

You can customize the evaluation criteria to match your agency's specific priorities, add conditional follow-up questions for low ratings, and use Paperform's calculation features to generate weighted overall scores automatically.

From Evaluation to Action with Stepper Automation

Once submitted, connect this form to Stepper to automatically route evaluations through your review process. Trigger notifications to account managers when suppliers score below threshold, update your supplier database in Airtbase or Google Sheets, flag partnerships for renewal discussions, and compile quarterly performance reports across all suppliers—all without manual data entry.

The result? A scalable, professional supplier management process that helps you build stronger partnerships, negotiate better terms, and ultimately deliver better travel experiences for your clients.